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Small Commercial
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APRIL AGENT® NEWSLETTER
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NEW Marketing for Allied Healthcare Professionals
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Our professional liability program includes coverage for 50+ healthcare professionals and facilities. New marketing lists the many non‑physician healthcare workers who are eligible. When quoting in ICON, choose the broader Spectrum® class (eg: Physical Fitness Facility) and refine from there (eg: Athletic Trainer). It’s that easy! Quote The Hartford today.
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NEW Option Lets More Customers Take Advantage of Pay-As-You-Go Benefits
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With the new SmartPay Reporting Service (SPRS) option, almost every workers’ compensation customer, regardless of how they run payroll, can now enroll in our pay‑as‑you‑go billing option.
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See How Easy It Is ›
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Change to Broker of Record (BoR) Process
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BoR requests for new business are now handled in ICON. You will be prompted to submit a BoR using the new upload feature when quoting a customer that was also quoted by another agent. Streamlining this process delivers a consistent experience and a faster turnaround on BoR’s. It also means we no longer accept requests via email. Contact your sales rep or underwriter with questions.
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Cut Phone Time by Over a Third
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A call to reinstate a policy takes an average of 15 minutes. Using the EBC, you can reinstate a policy* in minutes when:
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The balance is paid;
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A no‑loss statement is accepted by us; and
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The customer is enrolled in AutoPay to prevent future cancellations for non‑payment.
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Save time … go digital!
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New SBO Resource: The American Rescue Plan
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A new article in the Small Biz Ahead newsletter outlines the five things every small business owner needs to know about the recent $1.9 trillion national stimulus legislation. Help your clients understand what the stimulus means to them and their businesses.
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Easily Access Workers’ Comp Posting Notices Online
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We offer three easy ways for your clients to access Workers’ Comp Posting notices – by mail, by phone and now, online via MyAccount.
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Learn More ›
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Faster Workers’ Compensation Claims Processing
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We’re undergoing a transformation to implement faster claims processing, improved accuracy and a better overall customer experience. Please note that for certain low‑complexity medical‑only claims, your customers will receive a call from us only if there’s a question or a change in the claim status. This will minimize any unnecessary touchpoints and simplify the claim process for your customers.
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Maintain and Grow Clientele With Account Manager Training
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A well trained Account Manager can be the key to keeping existing business happy and steady. HSI’s Commercial Lines Account Manager School provides AM’s with the knowledge and skills they need to be successful.
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Learn More! ›
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