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Small Commercial
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MAY AGENT® NEWSLETTER
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Help Your Small Business Customers’ Manage Cash Flow
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Payroll billing can help customers who are having financial difficulty due to COVID‑19. Check out our resources for answers to questions your customers may have.
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In March, The Hartford suspended late fees and cancellations for non-payment until May 31, 2020. With that grace period coming to an end soon in most states, we’re prepared to work with you and your customers who continue to need assistance, with options for their individual circumstances. As always, we will continue to comply with directives issued by state departments of insurance.
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NEW: ‘Billing Cancellation Hold In Place’ Indicator
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We’re also giving you greater visibility into your direct-billed customers’ billing activity. We’ve added a new “Billing cancellation hold in place” indicator to the Billing Status Report in our Electronic Business Center (EBC). You’ll now see this indicator beside all accounts that are overdue but have a hold in place due to events like the virus or a natural disaster. This helps you identify and address potential problems, which could help boost retention.
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See more reasons why the EBC should be your “go-to” for policy service and agency management activities.
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Have Questions?
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If you have questions about billing plans and options, please reach out to your underwriter. And for more about The Hartford’s response to the COVID‑19 crisis, visit our resource center at www.thehartford.com/coronavirus.
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A Better Broker of Record (BoR) Process Coming Soon!
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Based on your feedback, we’re working to make the BoR process easier than ever. Targeted to launch in Q2, the new experience will mean a shorter rescind period*, fewer follow-ups for missing information and faster access to policy information. Stay tuned for future updates.
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Help Your Customers Keep Their Business Afloat
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Running a small business is more challenging than ever. Here are eight things your customers can do right now to ensure their business stays strong.
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Keep Businesses Afloat ›
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Based on your feedback, we’ve changed the date range for a Loss Run Report (available on the EBC home page) from three years to five years. You can still select Advanced Search and Loss Run Date Range report to pick a custom date range.
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Content & Tips for Social Selling
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Now more than ever, sales professionals are using social media to engage customers. Social Share is our library of content for you to use on your social media pages. It includes how-to videos to increase your social selling capabilities.
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Get Access ›
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Want More Insight Into Your Automation Capabilities?
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Our Agency Management System (AMS) automation dashboard lets you manage your automation capabilities yourself.
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Learn More ›
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Train from Anywhere with HSI’s Career Enhancing Virtual Courses
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Hartford School of Insurance has online courses that fulfils your educational needs. As an industry leader with over a decade of experience, we help set you up for success.
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Enroll Today! ›
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